These general terms and conditions define the rights and obligations of the parties in connection with the booking of stays and services offered by Glamping Terre & Mer, establishes street of the city es Rouxel in Binic-Etables-sur-Mer. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the price proposed on our booking platform. These general conditions of sale apply to all bookings concluded.
The customer chooses the services presented on our website, brochure or booking platform. He acknowledges having taken knowledge of the nature, destination and booking conditions of the services available and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
3. RULES A deposit of 30% will be asked for your reservation for any stay beginning + 30 days after this date. The balance must be collected (check / transfer) or will be charged (credit card) 30 days before arrival. Upon receipt of the deposit payment, you will receive a confirmation email containing the practical information of your stay.
4. MEANS OF PAYMENT ACCEPTED
- Credit card: Eurocard, Mastercard, Visa
- Bank or postal check, payable to Glamping Terre et Mer (French accounts only).
- Vacation check
- Bank transfer (sent by email on request)
The number of people mentioned per accommodation in our rates corresponds to the maximum occupancy allowed given the available equipment. It can not be exceeded for reasons of security and insurance. Renting an accommodation implies full acceptance of the sales conditions by the contracting parties.
Periods and duration of hiring: The hirings are possible for 2 nights minimum except high and very high season where the lodgings are rented with the week of Saturday to Saturday according to availabilities.
Rentals are available from 15h on the day of arrival until 20h. They must be released before 10 am on the day of departure. A late check-out option until 13:00 is offered for 15 €. Any overrun results in the billing of an extra day. Any hiring is nominative and can not in any case be ceded or under rented.
Security Deposit: Tenants must provide their credit card imprint upon arrival if they have paid for the stay with another method of payment.The latter will only be debited if there is deterioration of equipment or for additional services ordered during your stay at Glamping Terre & Mer and not paid. it will be collected via the credit card imprint:
- The value of missing or broken objects;
- A lump sum of 50 € for an uncleaned accommodation (not returned in a perfect state of cleanliness);
- The amount of repairs in the event of deterioration due to the occupant.
Rates are inclusive of VAT with a VAT rate of 10% applicable on the day they were determined. Any subsequent change in the applicable VAT rate, which occurred between the time the rates were determined and the billing of the stay, will result in a consequential change in the price including VAT, which the customer accepts without reservation.
Minors must be accompanied by their parents or guardians.
Special request:Glamping Terre & Mer can not guarantee any special request made during the booking. The accommodation number will be communicated upon arrival.
The plans and photos presented in brochure and on our websites are not contractual. Glamping Terre & Mer reserves the possibility to update and complete them at any time.
7. RULES OF STAY
The reservation of the stay becomes effective only after confirmation by our services and payment by the tenant of the deposit.
In the case of a payment by credit card, there can be a refusal of the payment card for several reasons: card stolen, card blocked, ceiling reached, error of seizure ... In case of problem, the customer will have to get closer to his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. The taxes (local taxes, tourist taxes, etc ...) if any, presented on the rates page, are to be paid directly at the property.
The administrative fees are 10 € and are only to be paid if you are not yet a customer.
All bookings, regardless of their origin, are payable in euros. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer.
8. AMENDMENT OF STAY
Possibility of modification subject to availability. Any modification entails an additional processing fee of 10 €.
9. DELAYED ARRIVALS / ANTICIPATED DEPARTURES
In case of non presentation of the customer the day of the arrival before 20h and in the absence of written message of the customer, specifying that it had to postpone or delay the date of its arrival, the lodging becomes available at 15h the following day the date of arrival provided by the rental agreement, and full payment of the benefits remains required. No reduction will be granted in the case of delayed arrival or early departure.
10. PROMOTIONS - LAST MINUTE SALES
On these occasions, it is possible that for the same stay, customers have paid different prices. Customers who have paid the highest price will not be able to benefit from a refund representing the price difference they have paid and the promotional price. The discounts are not cumulative with promotions. The price confirmed to the customer remains a non-revisable price.
Cancellation of stay by Glamping Land & Sea before your arrival: In case of force majeure, the management reserves the right to cancel your stay for security reasons. If you have already left your home, we will offer you to relocate to another similar accommodation without supplement.
If none of these offers satisfies you, the full amount paid will be reimbursed; no other compensation can be claimed.
Cancellation of stay by yourself before your arrival: the client must notify in writing the glamping (mail followed, email with request for acknowledgment of receipt).Otherwise, the customer will be required to pay all amounts due under the contract. Glamping reminds you that according to Article L.121-20-4-2 ° of the Consumer Code, the right of withdrawal does not apply to accommodation, food and leisure services provided on a date according to a specific periodicity. Glamping Land & Sea informs the customer that he has the possibility to take out cancellation insurance in case of illness, force majeure, accident, death or other . The Glamping Terre & Mer can not be responsible for the costs related to any cancellation in one of the aforementioned cases. Any booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the expense of the customer, without prejudice to any civil or criminal action against the latter.
FOR ANY STAY RESERVED before the arrival date, and not included in the cancellation clauses mentioned above, we will retain:
- More than 30 days before arrival:30% of the amount of the stay;
- Less than 30 days before arrival as well as for any stay interrupted or not consumed, for any reason whatsoever, the entire amount of the reserved stay will be owed or will remain acquired at Glamping Terre & Mer.
NO ANIMALS ARE ALLOWED IN OUR ESTABLISHMENT.
13. OBJECTS OF VALUE
Safety deposit boxes are available at the reception. Glamping Terre & Mer can not be held responsible for thefts committed in your accommodation, in your car or on the grounds of the domain. The valuable goods must remain under the supervision of the client.
Any claim relating to a stay must be sent, under penalty of foreclosure, by registered letter with AR within 8 days after the stay.
15. RULES OF PROCEDURE
All customers are required to comply with the internal rules of glamping under penalty of up to the termination of the contract.
Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the glamping without any compensation and / or without any refund.
You are deemed to have read and accepted these elements of the rules of procedure and to respect them during your stay.
It is strictly forbidden to light a fire in the area, except under constant supervision in the authorized area of barbecues.
During your stay, we ask you to respect all the markings and safety instructions as they will be displayed, and to return the keys to your rental.
Glamping is based on calm and relaxation, we ask our customers to avoid any noise after 22h.
The day of your departure, the hirings must be released before 10h. You are asked to leave the place in a perfect state of cleanliness. Otherwise, a flat fee of 50 € will be charged.Any damage will be charged at the cost of repair or replacement.
Electric barbecues are prohibited. Coal burners are permitted provided they are not under a roof or in a location that could damage or interfere with the facilities and vegetation.
16. RIGHT TO IMAGE
You expressly authorize, and without compensation, the establishment to use, in any medium of communication, photos of you or your children that could be taken during your stay, for the advertising purposes of glamping, except to expressly inform the direction of your wish otherwise. The reuse of photos and other visuals of Glamping Terre & Mer is forbidden without written authorization from the management.
17. EVIDENCE AGREEMENT
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking. Constellation SAS, as a professional, is committed to the institution to take all measures of security and confidentiality of data.
18. FORCE MAJEURE
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the institution from fulfilling all or part of the obligations set out in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event.It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.
19. SETTLEMENT OF DISPUTES
These General Terms and Conditions of Sale are governed by the law of the country of establishment without interfering with the mandatory protective provisions that may be applicable in the country of residence of the consumers. Disputes are settled only at the Commercial Court of Saint-Brieuc.
20. VALIDITY OF GENERAL CONDITIONS
The present general conditions of sale can be modified at any time and / or completed by the establishment. In this case, the new version of the general conditions of sale will be put online by Glamping Terre & Mer. As soon as it is online, the new version of the general conditions of sale will apply automatically for all customers.