These general terms and conditions define the rights and obligations of the parties in connection with the booking of stays and services offered by the glamping Terre & Mer, establish street of the city Rouxel in Etables-sur-Mer. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted the present general conditions of sale and the conditions of sale of the tariff proposed on our booking platform. These general conditions of sale apply to all bookings concluded.
The customer chooses the services presented on our website, brochure or booking platform. He acknowledges having read the nature, destination and booking procedures of the services available and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
A deposit of 30% will be asked for your booking for any stay starting more than 30 days after this date. The balance must be collected (check / transfer) or will be charged (credit card) 30 days before arrival. This flow will come from SARL Tropical, owner and operator of Glamping Terre & Mer.
Upon receipt of the deposit payment, you will receive a confirmation email containing the practical information of your stay.
4. MEANS OF PAYMENT ACCEPTED
- Credit card: Eurocard, Mastercard, Visa
- Bank or postal check, payable to Glamping Terre & Mer (French accounts only).
- Vacation check
- Bank transfer (RIB available by clicking here )
The number of people mentioned per accommodation in our rates corresponds to the maximum occupancy allowed given the equipment available. It can not be exceeded for security and insurance reasons. The rental of accommodation furnished type of tourism, bungalow (mobile home), cottage, cottage or lodge implies the total acceptance of the conditions of sale by the contracting parties.
Definition of rental seasons: Refer to the rate sheets.
Periods and duration of hiring: The hirings are possible for 2 nights minimum except July-August. In July-August, the accommodations are rented during the week from Saturday to Saturday subject to availability.
The rental rate includes:rental of accommodation, charges (water, electricity, gas), access to the services of the reception, pool, jacuzzi, fitness tent, playground, mini-farm and animations (unless otherwise specified in the offer).
Rentals are available from 15:00 on the day of arrival until 20:00. They must be vacated by 10:00 am on the day of departure. Any overrun results in the billing of an extra day.
Assignment, subletting: All rentals are registered and can not be assigned or sublet under any circumstances.
Security Deposit: Renters must provide a check deposit or credit card imprint upon arrival. The latter will only be debited if there is: deterioration of the equipment, inventory of output not conforming to that of arrival, or for additional services ordered during your stay at Terre & Mer and not paid.The security deposit will be returned in full up to 15 days after the day of departure after a good inventory and exit inventory. Otherwise it will be deducted from the deposit:
- The value of the missing objects;
- A flat rate of € 65 for insufficiently cleaned facilities (at least dishwashing done, trash outings and accommodation returned in the same general condition as it was found);
- The amount of repairs in case of degradation due to the occupant.
Rates are inclusive of VAT with a VAT rate of 10% applicable on the day they were determined.Any subsequent change in the applicable VAT rate, occurring between the time the rates were determined and the billing of the stay, will result in a consequential change in the price including VAT, which the customer accepts without reservation. The rate of services ancillary to the stay is determined with a VAT rate of 20%.
Minors must be accompanied by their parents or guardians.
Special request: Glamping Terre & Mer can not guarantee any special request made during the booking. The slot number will only be communicated upon arrival.
The plans and photos presented in brochure and on our websites are not contractual. Glamping Terre & Mer reserves the possibility to update and complete them at any time.Even if we do our best to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.
7. SETTLEMENT OF STAY
The reservation of the stay becomes effective only after confirmation by our services and payment by the tenant of the deposit.
In the case of a payment by credit card, there may be a refusal of the payment card for several reasons: card stolen, card blocked, ceiling reached, error of entry ... In case of problem, the customer will have to get closer to its bank on the one hand, the establishment on the other hand to confirm its reservation and its method of payment.
Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, must be paid directly to the establishment.
The application fee is 10 €.
All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. If the debit at the property is in a currency other than the one confirmed on the reservation, the exchange costs are the responsibility of the customer.
8. MODIFICATION OF STAY
Possibility of modification subject to availability. Any modification entails an additional processing fee of 10 €.
9. DELAYED ARRIVALS / ANTICIPATED DEPARTURES
In the absence of written message from the client, stating that he had to postpone the date of his arrival, the accommodation becomes available 12H (twelve hours) after the date of arrival provided by the rental agreement, and the full payment benefits are still required.
No reduction will be granted in the case of delayed arrival or early departure.
10. PROMOTIONS - LAST MINUTE SALES
On these occasions, it is possible that for the same stay, customers have paid different prices.Customers who have paid the highest price will not be able to benefit from a refund representing the price difference they have paid and the promotional price. The discounts are not cumulative with promotions. The price confirmed to the customer remains a non-revisable price.
Cancellation of stay by glamping Land & Sea BEFORE your arrival: In case of force majeure, the management reserves the right to cancel your stay for security reasons. If you have already left your home, we will offer you to relocate to another similar accommodation without supplement.
If none of these offers satisfies you, the full amount paid will be refunded; no other compensation can be claimed.
Cancellation of stay by yourself BEFORE your arrival: The customer must notify in writing the glamping (mail followed, email with request for acknowledgment of receipt). Otherwise, the customer will be required to pay the full amount due under the contract.Glamping reminds you that according to Article L.121-20-4-2 ° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided to a date according to a specified periodicity.
Glamping Land & Sea informs the customer that he has the possibility to take out cancellation insurance in case of illness, force majeure, accident, death or other. Terre & Mer can not be responsible for the costs related to any cancellation in one of the aforementioned cases. Any booking or payment that would be irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the expense of the customer. without prejudice to any civil or criminal action against him.
FOR ANY STAY RESERVED before the date of arrival, and not included in the cancellation clauses mentioned above, we will retain:
- More than 30 days before arrival: 30% of the amount of the stay;
- Less than 30 days before arrival as well as for any stay interrupted or not consumed, for any reason whatsoever, the totality of the amount of the reserved stay will be indebted or will remain acquired with the glamping Terre & Mer.
Our pets are not allowed in our rentals or in the grounds of the estate.
13. OBJECTS OF VALUE
Safety deposit boxes are available in the rooms and / or at the reception. Glamping Terre & Mer can not be held responsible for thefts committed in your accommodation, in your car or on the grounds of the estate. The valuable goods must remain under the supervision of the client.
Any claim relating to a stay must be sent, under pain of foreclosure, by registered letter with AR within 8 days after the stay.
15. RULES OF PROCEDURE
All customers are required to comply with the internal rules of glamping under penalty of up to the termination of the contract.
Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the glamping without any compensation and / or without any refund.
You are deemed to have read and accepted these elements of the rules of procedure and to respect them during your stay:
In case of late arrival or last minute incapacity, it is imperative to prevent our services.The key to your rental will be given to you on arrival.
It is strictly forbidden to light a fire in the area, except under constant supervision in the authorized area of barbecues.
During your stay, we ask you to respect all the markings and safety instructions as they will be displayed, and to return the keys to your rental.
Glamping is based on calm and relaxation, we ask our customers to avoid any noise after 22h.
On the day of departure, rentals must be vacated by 10:00. Although we do a cleaning in the accommodation at the end of your stay, you are asked to leave the place as clean as you found it (crockery, bins out, no degradation or theft of equipment in particular) . A fixed amount of 65 € will be charged if the state of the accommodation requires a thorough or unusual cleaning.
Individual electric barbecues are prohibited. Coal burners are permitted provided they are not under a roof or in a location that could damage or interfere with the facilities and vegetation.
16. RIGHT TO IMAGE
You expressly authorize, and without compensation, the establishment to use, in any medium of communication, photos of you or your children that could be taken during your stay, for the purposes of advertising glamping, except to expressly inform the direction of your wish otherwise. Reusing photos and other visuals from Glamping Land &Sea, for any personal or other use, is prohibited.
17. EVIDENCE AGREEMENT
The entry of the required bank details, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking. Constellation SAS, as a professional, is committed to the institution to take all measures of security and confidentiality of data.
18. FORCE MAJEURE
Force majeure means any event external to the parties that is both unpredictable and insurmountable, which prevents either the customer or the institution from fulfilling all or part of the obligations under the contract. Are considered as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.
19. SETTLEMENT OF DISPUTES
The present general conditions of sale are governed by the law of the country of the establishment without hindering the imperative protective provisions possibly applicable of the country of residence of the consumers
20. VALIDITY OF GENERAL CONDITIONS
These general conditions of sale may be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale will be put online by glamping Terre & Mer. As soon as it is online, the new version of the general conditions of sale will apply automatically for all customers.